Course Cancellation & Refund Policy
We really hope you enjoy and benefit from studying with us at Pronunciation Studio. If for any reason you need to alter or cancel a booking, please find all the relevant information below.
Please note that owing to the current government advice on the Coronavirus outbreak our London office is closed. We will calculate refunds in the normal way, with the normal conditions, however, we may not be able to process refunds until we reopen. All London based courses can be converted to 121 online training in the meantime.
Group Courses
– Course purchases valid for 1 year from purchase.
– Refunds and alterations available up to 5 days before course begins.
– £15 admin charge for refunds/alterations.
Individual Courses & Assessments
– Courses valid for 6 months from purchase.
– Class alterations/cancellations are not charged up to 48 hours before scheduled booking.
– Class alterations/cancellations made within 48 hours of the scheduled booking are charged the full class fee as the teacher and rooms are booked out at this stage.
– Refunds are available one month from purchase for any remaining hours with a £15 admin fee, no refunds are provided after this time.
Refund Processing
If you require a refund, please send the request to info@pronunciationstudio.com, we normally calculate your refund and confirm by email within 7 days, and we normally process the refund to your payment method within 14 days. In exceptional circumstances and holiday periods, refunds can take up to 30 days*.
Please note that we can only refund money to the card or account from which it was made.
*Current travel restrictions owing to the Coronavirus government guidelines mean that our London office is closed, refunds during this period may take significantly longer than usual.